Who bears the cost of a warranty case?
For an accepted product defect, the case is handled according to the applicable manufacturer warranty or supplier arrangement.
Damage caused by:
- misuse
- external damage
- unauthorised modification
- normal wear
is not automatically covered.
Read on
Can you supply spare parts?For many brands smoasters can arrange spare parts or manufacturer support — depending on brand and product.→What happens if a parcel is lost?Report the case to smoasters Support; we review the tracking and open a carrier investigation where necessary.→What happens if a product arrives damaged?Document the product, damage, box, packaging and label with photos right away — smoasters then coordinates carrier, supplier or manufacturer.→What happens if a product breaks?The case is assessed and resolved through troubleshooting, spare parts, repair, replacement or manufacturer warranty.→Who handles returns?You decide: return straight to your roastery — or smoasters receives, inspects, classifies and processes it for you.→Who pays return shipping?For defects, warranty cases or fulfilment errors the relevant process covers it; for a normal withdrawal your returns model and B2C terms decide.→Still have questions?Our team is happy to help. [email protected]