Legal
Privacy policy.
What we collect on smoasters.com, why, who we share it with and what you can ask of us.
Who we are
smoasters is a brand operated by Social Ecosystems AG, Hönggerstrasse 40, 8037 Zürich, Switzerland, commercial register CHE-142.396.589. We are the controller responsible for your personal data on this site. You can reach us at [email protected].
Data we collect
We collect data you give us directly, such as your name, company, email address and any message when you contact us, book a call or request access as a manufacturer. We also collect technical data automatically, such as your IP address, browser type, device information and how you use the site.
How we use it
We use your data to respond to enquiries, set up and manage your account, deliver and improve our fulfilment services, communicate with you about your orders, and keep the site secure and reliable. We process this data on the basis of your consent, our contract with you, or our legitimate interest in running the business.
Cookies and analytics
We use cookies and similar technologies to make the site work and to understand how it is used. For analytics we rely on Zoho PageSense, which helps us see how visitors move through the site so we can improve it. You can manage or refuse non essential cookies in your browser settings.
Third parties
We share data with selected service providers who help us run smoasters. These include Sanity CMS for managing site content, Zoho CRM for handling leads and enquiries, and our hosting and infrastructure providers. These providers process data on our behalf and only as needed to deliver their service.
Your rights under GDPR and Swiss FADP
Under the GDPR and the Swiss Federal Act on Data Protection (FADP) you have the right to access your data, correct it, delete it, restrict or object to processing, and to data portability. Where processing is based on consent, you can withdraw it at any time. To exercise any of these rights, contact us at the address below.
Contact
For any privacy question or request, email us at [email protected].
Questions about the terms? See the Terms & Conditions or write to [email protected].