Response times tip over
Peaks, holidays, sick days: the queue grows faster than the team.
smoasters DROP. · TIX. · Managed customer care
We do your
customer care.
Every reply is prepared by AI with real data from your shop, accounting and inventory system, and approved by a person before it goes out. Sent from your own domain. Billed per case, spam free.
TIX. is part of smoasters DROP. and available to DROP. customers. Not on DROP. yet? Start with DROP. →
PANEL 0108:41
Jonas calls. For the second time.“My parcel has said ‘out for delivery’ since Monday. What is going on?! And the invoice is still missing.”
PANEL 02+40 s
The machine already has everything on the table.Order #10428 loaded · shipment checked, stuck at the Cologne hub · invoice RE-2026-00418.pdf attached · voucher DANKE-JONAS-10 created in the shop · gates: tone, facts, spelling
PANEL 03+1 min
Approved by the team. One click, 14:52.“Hi Jonas, your parcel is stuck at the Cologne hub, here is the live link. And 10 € for the trouble.” Sent from the roastery’s own domain.
AI DRAFTEDHUMAN APPROVED
Own app
No chatbot kit, no copy and paste from a chat window.
Own operation
We run our own customer service on it, daily, under real load.
Thousands of real cases
Hardened on real requests from retail, shipping and warranty.
A person decides
No reply leaves the system without approval. No exception.
The problem when requests pile up
The second contact is the expensive one.
Not the first reply costs you money, the three after it do. Every follow-up is a full case again.
Three follow-ups per case
Invoice, tracking, serial number. Nothing sits where the reply is written.
Promises disappear
"We will get back to you" lands in no system and falls off the back.
Warranty eats hours
Claims with the manufacturer are manual work without an overview.
If you know these problems, give us a call.Book a call →
What your customer gets in the first reply
Substance instead of a follow-up.
Substance instead of a follow-up
The invoice as a real PDF from accounting, the tracking link from the inventory system, in the first reply.
Warranty all the way to the manufacturer
Troubleshooting, serial number and photos, the claim filed with the manufacturer, a shared claims list. The customer hears from you at every step.
Real goodwill
Personalised vouchers are created in the shop before they appear in the mail. No code that leads nowhere.
Your brand, your voice
Sent from your domain, in your tone of voice. Spelling guaranteed clean.
Nothing gets lost
Every promise becomes a task automatically. Every dispatch is technically verified.
Phone, too
Calls land in the same machine: same data, same gates, same human approval. The customer gets the confirmation in writing.
EVERY MAIL FROM YOUR OWN DOMAIN
SubjectYour parcel #10428 and your invoice
RE-2026-00418.pdf
Tracking link · live
Voucher DANKE-JONAS-10
Your customer sees your brand, your address, your tone. Never a third party.
How every case runs
Four steps, each one traceable.
01
Understand
Request, order and history are pulled together before anyone types.
02
Prepare
The reply is drafted with real data from your systems, attachments included.
03
Check
Automatic gates for tone, facts and spelling, then the human yes with one click.
04
Deliver
Sent from your domain, with a technically verified proof of delivery.
Wired to what you already have
Why this is cheaper than any team.
The price does not come from cheaper people. It comes from the reply being ready on the table when a person reads it, with invoice, tracking and voucher already attached.
Reads order history and customer account. Creates personalised vouchers before they are mentioned in the mail.
Sees stock levels and shipment status, spots partial deliveries and triggers a resend.
Pulls the real invoice PDF and attaches it. Credit notes run as documents, not as promises.
Queries the real shipment status, spots stuck parcels, opens investigations and return labels.
Files claims with serial number and photos directly with the manufacturer and keeps the shared claims list current.
Every promise becomes a task with a deadline. Sent via your domain, delivery technically verified.
Creates return labels, follows the parcel back and triggers credit note and restocking without anyone chasing.
Pulls marketplace messages and order data into the same inbox, with their reply deadlines.
Records calls, turns promises into tasks and sends the customer the confirmation in writing.
RELEVANCE FILTER
Advertising, spam and newsletters never reach TIX.
Before the first draft, every message runs through the filter. What is not a customer request is sorted out and never handled. You pay only for real cases.
Cold outreachNewslettersSpamApplicationsAuto-mailsDuplicates
The people behind every reply
At the other end sits a person.
The machine tidies up. Decisions are made by hand, and that is exactly what the customer notices. Fixed contacts instead of a rotating call centre. They read along, decide edge cases and rewrite when the tone is off.
Also on the phone
Calls run into the same machine. The bot records, the team decides, the customer gets the promise in writing.
Tone like yours
We take over your greeting, your phrases, your limits. No service speak, no off-the-shelf text blocks.
Escalation to you
What belongs to you, goodwill above your limit, press, legal, lands with you immediately. With context, not as a forward.
What it costs
A fraction of any team.
Fixed price per ticket type. No fixed cost, no minimum volume, no recruiting round. Quote for your volume within 24 hours.
SMOASTERS TIX. · AVERAGE CASE3.28 €4.42 CHFper solved case, even mix of the eight ticket typesup to 78% cheaper
IN-HOUSE TEAM14.80 €19.95 CHFper solved case, two full-time roles, fixed cost all year
EXTERNAL CALL CENTRE8.90 €12.00 CHFper solved case, every follow-up billed again
| Ticket type | TIX. price |
|---|---|
| Where is my invoice? Order identified, the real invoice PDF pulled from accounting and attached to the draft. | 1.38 €1.86 CHF |
| Tracking: where is my parcel? Live carrier status checked, tracking link in the reply, stuck parcels flagged. | 1.38 €1.86 CHF |
| Shipping question Delivery options, times and costs answered from your rules and the inventory system. | 2.07 €2.79 CHF |
| Product question Answered from your product data and manuals, in your tone. | 2.76 €3.72 CHF |
| Return, withdrawal, refund Return label created, credit note triggered, restocking flagged. | 3.45 €4.65 CHF |
| Complaint, defect, wrong item Photos checked, replacement or refund prepared, carrier claim if needed. | 4.14 €5.58 CHF |
| RMA Return authorisation, label, tracking of the return and the follow-up with the manufacturer. | 5.52 €7.44 CHF |
| Warranty Troubleshooting, serial number and photos collected, claim filed with the manufacturer, customer kept informed. | 5.52 €7.44 CHF |
Prices per ticket type at 0.69 €0.93 CHF per minute of active human time, spam and newsletters free. Your cases, your numbers: send us one and we answer it live and put the calculation next to it.
One case, live, in 20 minutes
Send us your case.
A real request from your inbox. We answer it in front of you and put the cost calculation for your volume next to it. Quote in 24 hours.