Who defines the terms, returns policy and privacy notice?
Because customers purchase through your store, you use:
- your own terms and conditions
- your own consumer returns policy
- your own privacy information
smoasters provides information about the processes we perform so you can reflect them correctly in your own documentation.
Read on
Are the products compliant for sale in Europe?smoasters sources through authorised channels and provides available compliance information; as the retailer you verify your destination market.→How does Switzerland work?Switzerland is not part of the EU; Swiss and Liechtenstein orders are fulfilled from our Swiss warehouse where inventory is available.→How does VAT work?You treat the B2C sale like your other ecommerce transactions; smoasters separately invoices your roastery on a B2B basis.→What does CE mean for my roastery?CE is the manufacturer's declaration of conformity for specific harmonised product categories — not a universal certification.→What does the GPSR mean for my online store?The GPSR requires clearly visible manufacturer and safety information on relevant product pages; smoasters supplies the available data as structured fields.→What is WEEE and who is responsible?WEEE concerns electrical equipment and its take-back; obligations depend on product, country and role — retailer duties are not automatically removed.→Still have questions?Our team is happy to help. [email protected]