Who is the seller to my customer?
You are
The commercial chain is:
smoasters / Social Ecosystems → B2B sale → Roastery → B2C sale → Consumer
smoasters sells the product B2B to your roastery. Your roastery then sells the product B2C to the end customer.
The consumer's purchase agreement therefore exists between the consumer and your roastery.
This matters for consumer rights: for example, consumers may have statutory B2C withdrawal rights against your roastery.
The transaction between smoasters and the roastery is a separate B2B commercial relationship.
Read on
Are the products compliant for sale in Europe?smoasters sources through authorised channels and provides available compliance information; as the retailer you verify your destination market.→How does Switzerland work?Switzerland is not part of the EU; Swiss and Liechtenstein orders are fulfilled from our Swiss warehouse where inventory is available.→How does VAT work?You treat the B2C sale like your other ecommerce transactions; smoasters separately invoices your roastery on a B2B basis.→What does CE mean for my roastery?CE is the manufacturer's declaration of conformity for specific harmonised product categories — not a universal certification.→What does the GPSR mean for my online store?The GPSR requires clearly visible manufacturer and safety information on relevant product pages; smoasters supplies the available data as structured fields.→What is WEEE and who is responsible?WEEE concerns electrical equipment and its take-back; obligations depend on product, country and role — retailer duties are not automatically removed.→Still have questions?Our team is happy to help. [email protected]