Are responses generated only by AI?
No
AI supports the process by preparing a draft response.
Every response is reviewed by a human before it is sent to your customer.
This combines fast response handling with human quality control.
Read on
Can smoasters handle my equipment customer service?Yes. Managed Customer Service is optional: our team handles requests while communication runs under your brand.→Does smoasters sell directly to my customers?No. The model strengthens roasters as the sales channel — we do not compete with you for your customers.→Is my sales data shared with other roasters?No. Individual customer, sales and order data, revenue and customer identities are not shared with other roasters.→Who owns my customers?You do. smoasters only uses customer information to perform the services you instruct — and never markets to your customers.→Will my customer know smoasters is answering?No. Customer service is operated under your brand — your customer interacts with your roastery.→Still have questions?Our team is happy to help. [email protected]