Will my customer know smoasters is answering?
No
Customer service is operated under your brand.
Your customer interacts with your roastery, not with smoasters.
Read on
Are responses generated only by AI?No. AI prepares a draft, but every response is reviewed by a human before it is sent to your customer.→Can smoasters handle my equipment customer service?Yes. Managed Customer Service is optional: our team handles requests while communication runs under your brand.→Does smoasters sell directly to my customers?No. The model strengthens roasters as the sales channel — we do not compete with you for your customers.→Is my sales data shared with other roasters?No. Individual customer, sales and order data, revenue and customer identities are not shared with other roasters.→Who owns my customers?You do. smoasters only uses customer information to perform the services you instruct — and never markets to your customers.→Still have questions?Our team is happy to help. [email protected]