What happens if a product arrives damaged?
Document:
- the product
- damage
- shipping box
- packaging
- shipping label
with photos as soon as possible.
smoasters then coordinates the next steps with the carrier, supplier or manufacturer.
Read on
Can you supply spare parts?For many brands smoasters can arrange spare parts or manufacturer support — depending on brand and product.→What happens if a parcel is lost?Report the case to smoasters Support; we review the tracking and open a carrier investigation where necessary.→What happens if a product breaks?The case is assessed and resolved through troubleshooting, spare parts, repair, replacement or manufacturer warranty.→Who bears the cost of a warranty case?Accepted defects run through the manufacturer warranty or supplier arrangement; misuse and normal wear are not automatically covered.→Who handles returns?You decide: return straight to your roastery — or smoasters receives, inspects, classifies and processes it for you.→Who pays return shipping?For defects, warranty cases or fulfilment errors the relevant process covers it; for a normal withdrawal your returns model and B2C terms decide.→Still have questions?Our team is happy to help. [email protected]