Who pays return shipping?
It depends on the reason for the return.
For:
- a valid defect
- an accepted warranty case
- a smoasters fulfilment error
the applicable costs are covered according to the relevant process.
For a normal consumer withdrawal, return shipping depends on your own returns model and B2C terms.
Read on
Can you supply spare parts?For many brands smoasters can arrange spare parts or manufacturer support — depending on brand and product.→What happens if a parcel is lost?Report the case to smoasters Support; we review the tracking and open a carrier investigation where necessary.→What happens if a product arrives damaged?Document the product, damage, box, packaging and label with photos right away — smoasters then coordinates carrier, supplier or manufacturer.→What happens if a product breaks?The case is assessed and resolved through troubleshooting, spare parts, repair, replacement or manufacturer warranty.→Who bears the cost of a warranty case?Accepted defects run through the manufacturer warranty or supplier arrangement; misuse and normal wear are not automatically covered.→Who handles returns?You decide: return straight to your roastery — or smoasters receives, inspects, classifies and processes it for you.→Still have questions?Our team is happy to help. [email protected]