Customer service & customer ownership
Managed Customer Service — and why your customers remain your customers.
Managed Customer Service
Can smoasters handle my equipment customer service?Yes. Managed Customer Service is optional: our team handles requests while communication runs under your brand.→Will my customer know smoasters is answering?No. Customer service is operated under your brand — your customer interacts with your roastery.→Are responses generated only by AI?No. AI prepares a draft, but every response is reviewed by a human before it is sent to your customer.→Your customers & data
Who owns my customers?You do. smoasters only uses customer information to perform the services you instruct — and never markets to your customers.→Does smoasters sell directly to my customers?No. The model strengthens roasters as the sales channel — we do not compete with you for your customers.→Is my sales data shared with other roasters?No. Individual customer, sales and order data, revenue and customer identities are not shared with other roasters.→Still have questions?Our team is happy to help. [email protected]