Can smoasters handle my equipment customer service?
Yes
Managed Customer Service is an optional smoasters service.
We can support your customers with:
- product questions
- setup
- product usage
- delivery
- returns
- spare parts
- warranties
- after-sales
Cases can run through our dedicated ticketing system.
Our experienced service team handles the request while communication to your customer is sent under your brand and, where configured, from your own website or email domain.
Read on
Are responses generated only by AI?No. AI prepares a draft, but every response is reviewed by a human before it is sent to your customer.→Does smoasters sell directly to my customers?No. The model strengthens roasters as the sales channel — we do not compete with you for your customers.→Is my sales data shared with other roasters?No. Individual customer, sales and order data, revenue and customer identities are not shared with other roasters.→Who owns my customers?You do. smoasters only uses customer information to perform the services you instruct — and never markets to your customers.→Will my customer know smoasters is answering?No. Customer service is operated under your brand — your customer interacts with your roastery.→Still have questions?Our team is happy to help. [email protected]