Is my sales data shared with other roasters?
No
Individual:
- customer data
- sales data
- order data
- revenue
- customer identities
are not shared with other roasters.
Read on
Are responses generated only by AI?No. AI prepares a draft, but every response is reviewed by a human before it is sent to your customer.→Can smoasters handle my equipment customer service?Yes. Managed Customer Service is optional: our team handles requests while communication runs under your brand.→Does smoasters sell directly to my customers?No. The model strengthens roasters as the sales channel — we do not compete with you for your customers.→Who owns my customers?You do. smoasters only uses customer information to perform the services you instruct — and never markets to your customers.→Will my customer know smoasters is answering?No. Customer service is operated under your brand — your customer interacts with your roastery.→Still have questions?Our team is happy to help. [email protected]