What happens after my customer places an order?
Your customer orders and pays through your store.
The order is automatically transmitted to smoasters.
We:
- receive the fulfilment order
- pick the products
- pack the shipment
- dispatch the parcel
- return tracking and shipment status to your system
Your customer then receives the tracking information through your normal customer communication flow and always knows when the parcel is expected.
Read on
Can I include my own cards, flyers or samples?Yes. Flyers, cards, vouchers, marketing inserts and selected samples can be stored with us and added to your shipments.→Can I ship coffee and equipment together?Yes — store your roasted coffee with us and we fulfil coffee and equipment in one order and, where possible, one parcel.→How is my order packaged?Neutral, plastic-free cardboard packaging with paper filling — or your own branded boxes stored at our warehouse.→How much does shipping cost?Base price per shipment by plan (Free €8.50, Premium €7.90, Legend €7.00) plus one surcharge per parcel by country ring, from + €0 in Germany to + €7.50.One price per parcel by plan (Free CHF 13.00, Premium CHF 12.10, Legend CHF 11.50) within Switzerland and Liechtenstein, no zones.→How quickly is an order dispatched?More than 99% of our orders are dispatched within 24 hours.→Where does smoasters ship from?smoasters fulfils orders from locations in Germany, the Netherlands and Switzerland.→Still have questions?Our team is happy to help. [email protected]