How is my order packaged?
By default we use neutral cardboard packaging.
Our standard packaging is:
- unbranded
- plastic-free
- filled with paper materials
- sealed using solvent-free paper tape
No smoasters marketing material is added.
If you want to use your own branded boxes, you can store packaging materials at our warehouse and we can ship your orders in your custom packaging.
Read on
What happens after my customer places an order?The order is transmitted automatically: we pick, pack, dispatch and return tracking and shipment status to your system.→Can I include my own cards, flyers or samples?Yes. Flyers, cards, vouchers, marketing inserts and selected samples can be stored with us and added to your shipments.→Can I ship coffee and equipment together?Yes — store your roasted coffee with us and we fulfil coffee and equipment in one order and, where possible, one parcel.→How much does shipping cost?Base price per shipment by plan (Free €8.50, Premium €7.90, Legend €7.00) plus one surcharge per parcel by country ring, from + €0 in Germany to + €7.50.One price per parcel by plan (Free CHF 13.00, Premium CHF 12.10, Legend CHF 11.50) within Switzerland and Liechtenstein, no zones.→How quickly is an order dispatched?More than 99% of our orders are dispatched within 24 hours.→Where does smoasters ship from?smoasters fulfils orders from locations in Germany, the Netherlands and Switzerland.→Still have questions?Our team is happy to help. [email protected]