Orders, fulfilment & shipping
From customer order to parcel: process, shipping cost, packaging.
Order process
What happens after my customer places an order?The order is transmitted automatically: we pick, pack, dispatch and return tracking and shipment status to your system.→How quickly is an order dispatched?More than 99% of our orders are dispatched within 24 hours.→Shipping & delivery
Where does smoasters ship from?smoasters fulfils orders from locations in Germany, the Netherlands and Switzerland.→Which countries can I ship to?Fulfilment to a wide range of European countries; shipping cost = base fulfilment price plus destination surcharge.→How much does shipping cost?Base price per shipment by plan (Free €8.50, Premium €7.90, Legend €7.00) plus one surcharge per parcel by country ring, from + €0 in Germany to + €7.50.One price per parcel by plan (Free CHF 13.00, Premium CHF 12.10, Legend CHF 11.50) within Switzerland and Liechtenstein, no zones.→Which carriers does smoasters use?Most parcels ship with DHL; from or within the Netherlands we can additionally use PostNL and DPD.→Packaging & branding
Will my customer see smoasters anywhere?smoasters operates in the background and standard packaging is neutral; with our DHL rates the shipping label may show "shipped by Social Ecosystems".→How is my order packaged?Neutral, plastic-free cardboard packaging with paper filling — or your own branded boxes stored at our warehouse.→Can I include my own cards, flyers or samples?Yes. Flyers, cards, vouchers, marketing inserts and selected samples can be stored with us and added to your shipments.→Still have questions?Our team is happy to help. [email protected]